Assistance for Persons with Disabilities and Persons with Reduced Mobility (PRM)
PKP S.A. provides an assistance service for persons with disabilities and persons with reduced mobility (PRM) when moving around the railway station area, platforms, underground passages, footbridges, and other pedestrian pathways. Assistance related to boarding and getting off the train is provided by the train crew.
Assistance in getting on board/getting off board/changing the trains
When and how to report your journey?
When planning a train journey, passengers should report their travel and the need for assistance to the carrier at least 24 hours before the planned journey, using one of the following methods:
- by phone via the carrier's hotline,
- by email to the carrier's specified address or via the registration form (if the carrier offers the option to report electronically).
What information should be provided when reporting a journey?
We ask all passengers requesting assistance during their journey to provide the necessary information for the efficient execution of the service:
- Date and time of journey,
- Route (departure and arrival station, transfer station) with an indication of the station where assistance is needed,
- Planned departure and arrival times,
- Carriage and seat number – if the journey is by train with a seat reservation,
- Type of mobility limitation and the expected form of assistance,
- Information whether another person (carer) or assistance dog will accompany the traveler,
- Information about the passenger’s luggage (weight and size),
- Additional information (important for the assistance process),
- Contact phone number of the person traveling or their carer.
How to start your journey?
A person with reduced mobility should arrive at the station no later than 30 minutes before the scheduled train departure. This allows enough time to safely and calmly reach the train. The meeting point for the passenger and the person providing the assistance service is the main hall of the station, in the area marked with a special blue sign – the waiting area for persons with reduced mobility.
When getting off the train, security staff wait for the passenger on the platform where the train with the mentioned person stops.
The assistance of railway station security staff takes place from the passenger's waiting location to the train doors through which the person will board, or from the train doors from which the person is getting off to the designated area at the station or to the main exit from the station area. During the entry and exit to and from the train help and assistance is provided by the train’s crew.
How to request assistance at the station?
There is also a possibility to request assistance with mobility only within the station area. Such a request should be made by calling the following number in advance: 22 474 13 13, contacting via e-mail at:
PKP S.A. reserves the right to not provide the service in case of intervention activities carried out by security personnel.
Where is the assistance service provided?
A list of stations where the assistance service is provided*
- Białystok
- Bielsko-Biała Główna
- Brzeg
- Bydgoszcz Główna
- Ciechanów
- Częstochowa
- Częstochowa Stradom
- Działdowo
- Elbląg
- Ełk
- Gdańsk Główny
- Gdynia Główna
- Gliwice
- Głogów
- Gorzów Wielkopolski
- Iława Główna
- Inowrocław
- Jarosław
- Jelenia Góra
- Kalisz
- Katowice - On the Katowice – Tarnowskie Góry section, to/from the rail replacement transport services stop, the assistance service is temporarily suspended. For any questions, please contact us at 22 474 13 13.
- Kielce Główne
- Kłodzko Główne
- Kołobrzeg
- Konin
- Koszalin - Assistance service temporarily suspended. For any questions, please contact us at 22 474 13 13.
- Kostrzyn nad Odrą
- Kraków Główny
- Kutno
- Legnica
- Leszno
- Lublin Główny
- Lubliniec
- Łódź Kaliska
- Łódź Widzew
- Malbork
- Miechów
- Myszków
- Olsztyn Główny
- Opole Główne
- Ostrów Wielkopolski
- Piła Główna
- Piotrków Trybunalski
- Poznań Główny
- Przemyśl Główny
- Pszczyna - Assistance service temporarily suspended. For any questions, please contact us at 22 474 13 13.
- Radom Główny
- Rybnik
- Rzeszów Główny
- Siedlce
- Skarżysko-Kamienna
- Skierniewice
- Sławno
- Słupsk
- Sopot
- Sosnowiec Główny
- Stargard
- Szczecin Główny
- Świnoujście
- Tarnowskie Góry - On the Katowice – Tarnowskie Góry section, to/from the replacement transport services stop, the assistance service is temporarily suspended. For any questions, please contact us at 22 474 13 13.
- Tarnów
- Tczew
- Wałbrzych Miasto
- Warszawa Centralna
- Warszawa Gdańska
- Warszawa Śródmieście
- Warszawa Wileńska
- Warszawa Wschodnia
- Warszawa Zachodnia
- Włocławek
- Wrocław Główny
- Zawiercie
- Zielona Góra Główna
* - In the case of renovation requiring its closure, the provision of assistance at the station may be suspended.
At stations marked with an underline, there is a possibility to use a wheelchair. Please inform about such a need when requesting assistance.
Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers' rights and obligations