PKP S.A. operates over 2500 railway stations, 600 of which are used for the purposes of passenger traffic. PKP S.A. renovates stations on an ongoing basis – not only are they adapted to the needs of today’s passengers, but their historic form is also restored. The results of modifications may be found on our special website. Following the example of shopping malls, PKP S.A. has introduced the position of station managers. They work at key stations and operate as part of Customer Service Centres. They are responsible for monitoring the situation at the station, taking care of the station, providing an appropriate level of services and quick reaction to remarks and complaints filed by customers. Contact to Station Offices may be found on our website.
At over 120 railway stations in Poland, PKP S.A offers the possibility of using a free wi-fi network. Access to the network called _PKP_WIFI is possible at selected locations within the station. There are special markings there.
List of railway stations with access to the wi-fi network: Andrychów, Biała Podlaska, Białystok, Bielsko-Biała Główna, Bochnia, Bolesławiec, Brzeg Opolski, Brzesko M (Brzesko Okocim), Bydgoszcz Łęgnowo, Chełm, Ciechanów, Częstochowa Osobowa, Częstochowa Stradom, Dębica, Dęblin, Działdowo, Gdańsk Główny, Gdańsk Oliwa, Gdańsk Wrzeszcz, Gdynia Główna, Gniezno, Gorzów Wielkopolski, Grudziądz, Iława Główna, Jarocin, Jarosław, Jelenia Góra, Kalisz, Katowice, Katowice Ligota, Kędzierzyn-Koźle, Kielce, Kłodzko Główne , Kłodzko Town, Koluszki, Koło, Konin, Kostrzyn Wielkopolski, Koszalin, Kościan, Kraków Główny, Kraków Płaszów, Krosno, Krzyż Wlkp., Legnica, Leszno, Lębork, Lublin, Łańcut, Łazy, Łowicz Główny, Łódź Kaliska, Łódź Widzew, Malbork, Mińsk Mazowiecki, Mława, Myszków, Nasielsk, Oborniki Śląskie, Oleśnica, Olsztyn Główny, Oława, Opole Główne, Ostrów Wielkopolski, Otwock, Pabianice, Poraj, Poznań Garbary, Poznań Główny y, Pruszcz Gdański, Przemyśl Główny, Przeworsk, Pszczyna, Radom, Rumia, Rybnik, Rzepin, Rzeszów Główny, Sędziszów, Siedlce, Skarżysko-Kamienna, Sławno, Słupsk, Sochaczew, Sopot, Sosnowiec Główny, Stargard Szczeciński, Strzelce Krajeńskie Wschód, Swarzędz , Szamotuły, Szczecin Dąbie, Środa Wielkopolska, Tarnowskie Góry, Tarnów, Tczew, Tłuszcz, Tychy, Wałbrzych Miasto, Warka, Warsaw Central, Warsaw Gdańsk, Warsaw Ochota, Warsaw Powiśle, Warsaw Stadium, Warsaw Śródmieście, Warsaw Wileńska, Warsaw WKD, Warsaw Wschodnia, Warszawa Zachodnia, Węgliniec, Włocławek, Wrocław Główny, Gliwice, Wrocław, Mikołajów, Września, Zabrze, Zawiercie, Zielona Góra, Żyrardów, Żywiec, Szczecin Główny, Łódź Fabryczna, and Puławy.
In the event of a WiFi network failure at the railway station, please report it to:
Polskie Koleje Państwowe S.A.
Centrala (Headquarters)
Al. Jerozolimskie 142A,
02-305 Warszawa
Contact for Passengers
For your comfort and efficiency of services, please direct messages to the company responsible for the specific area of activity.
For reports regarding the quality of services provided at railway stations managed by PKP S.A., please use the contact form or address:
PKP S.A. does not provide transport services - PKP Intercity company provides long-distance passenger and foreign transport services
PKP Intercity hotline for matters related to passenger transport and ticket purchase (at ticket counters, from conductors, via the www.intercity.pl website)
703 200 200 (Hotline for subscribers of fixed and mobile networks) Fee per minute of connection is PLN 1.29 brutto. The service is provided by "PKP Intercity" S.A.
+48 22 391 97 57 (Hotline for foreign network subscribers and for international calls) The cost of connection in accordance with the operator's tariff.
The numbers are available 24 hours a day, 7 days a week.
If you want to contact another railway company operating in Poland, their list with contacts can be found here
For people with limited mobility it is possible to report the need of help only to move around the station area by calling in advance at 22 474 13 13 or by e-mail to the following address:
To contact PKP Polskich Linii Kolejowych S.A. for topics related to railway infrastructure, platforms, megaphone announcements and passenger information use the form